Get answers to some common questions about care and the kind of services we provide at Grangemouth Carers. If your query isn’t answered below, please contact us.
- Are your carers trained and certified to work with individuals with dementia or complex health needs?
- Is your service regulated by the Care Inspectorate, and what was your most recent rating?
- How do you match carers with clients to ensure compatibility?
- Do you conduct background checks (e.g., PVG scheme) on your staff?
- How do you ensure continuity of care and minimise the number of different carers visiting a client?
- Can care plans be tailored to individual needs and preferences?
- What is your process for creating and reviewing care plans?
- How do you involve family members or advocates in the care process?
- Are your services available 24/7, including weekends and holidays?
- How do you handle medical emergencies or sudden changes in a client’s health condition?
- Can you provide care for individuals with specific conditions (e.g., Parkinson’s, MS, stroke recovery)?
- What training and ongoing professional development do your carers receive?
- How are concerns or complaints handled, and how quickly do you respond?
- What measures do you take to ensure dignity, privacy, and respect for the individual?
- Can you provide references or testimonials from current or past clients?
- How are fees structured, and what is included in the pricing?
- Do you assist clients in accessing local authority funding or Self-Directed Support (SDS)?
- How quickly can services be set up if urgent care is needed?
Are your carers trained and certified to work with individuals with dementia or complex health needs?
Yes. We use online/e-learning to develop staff skills.
Is your service regulated by the Care Inspectorate, and what was your most recent rating?
Yes. You can read recent reports on the Care Inspectorate website.
How do you match carers with clients to ensure compatibility?
We want to make sure that we match the right staff member with clients. So we do assessments and monitor progress. A full list of our services is listed on this website.
Do you conduct background checks (e.g., PVG scheme) on your staff?
Yes.
How do you ensure continuity of care and minimise the number of different carers visiting a client?
We try our best to use the information given at the initial assessment to select the right carers for the person. This can be done by templating staff to an individual when they are on shift.
Can care plans be tailored to individual needs and preferences?
Yes. Every client is different so we plan support to suit their needs.
What is your process for creating and reviewing care plans?
From the Initial meeting we take the information given and start a draft Care Plan. For the first one to six weeks, the care plan is fluid and updated regularly – with more information gained by support staff from the individual and their family/friends.
How do you involve family members or advocates in the care process?
We welcome family input and suggestions. We do regular reviews and alter care when needs change.
Are your services available 24/7, including weekends and holidays?
We deliver services every day of the year.
How do you handle medical emergencies or sudden changes in a client’s health condition?
We would alert the appropriate services. If an emergency arises, a carer would stay with the client until help arrives.
Can you provide care for individuals with specific conditions (e.g., Parkinson’s, MS, stroke recovery)?
Yes.
What training and ongoing professional development do your carers receive?
We are committed to ongoing staff development. Staff work to progress skills, gaining Scottish Vocational Qualifications (SVQs).
How are concerns or complaints handled, and how quickly do you respond?
We have a complaints policy you can read here.
What measures do you take to ensure dignity, privacy, and respect for the individual?
We follow individual care plans developed for that client. We also keep in touch with family members.
Can you provide references or testimonials from current or past clients?
Yes. You can read some of these on this website.
How are fees structured, and what is included in the pricing?
Please contact us to discuss this. In Bo’ness and Grangemouth, the Falkirk Health and Social Care Partnership (FHSCP) may offer financial support towards health and social care fees, but the specific details and amounts vary depending on individual circumstances and the services required.
Do you assist clients in accessing local authority funding or Self-Directed Support (SDS)?
Yes. You’ll find more advice on Self-Directed Support on the SDS website.
How quickly can services be set up if urgent care is needed?
It’s worth contacting us and seeing how we can help.
Grangemouth Carers 